About Us
A Primary Service that Communication Lines offers is to receive your information, and by applying architectural skills, to arrange it in a fashion such that it is not only available or accessible to the target audience, but it is meaningful... that it is job-centric, real-world, substantial information to be used to perform a task or make a decision.
As information architects, we provide the assembling of data in a wide variety of deliverables. Developing documentation, including online help and web-based training, is similar to the development of a software application, and requires a staged development methodology to ensure the successful completion of a project.
Technical documentation and training is a partner to the IT industry and provides the procedures, processes, presentations, instruction, and visuals necessary for users to perform their jobs. It can confidently be said that as long as the IT industry exists, technical documentation and training will be in demand. And since we know that as the IT industry continues to grow in response to increased demands for new services, and as maintenance of existing services in a wide range of industries continues to grow, documentation and training firms will increase proportionately to the types of products and services being provided.
Any organization today must focus on its core business functions in order to survive, and therefore, non-core functions can be outsourced. Outsourcing gives the potential client the right combination of people, processes and technology to operate effectively in the global marketplace without burdening time and budget.
Communication Lines Provides Superb Products and Services
Documentation: Documentation as a product can be produced in three standard formats: hardcopy, PDF (or Microsoft Reader), or online for viewing in HTML or another markup language with Flash components.
End User Guides, System/Administrator Guides, Policy, Procedure, Process Guides, Reference Guides, Technical Editing, Online Help, and Newsletters are Communication Lines' standard documentation product offerings.
Training: Training often follows on the heels of a documentation project, or, alternatively, can be placed ahead, during the quality testing phase for a product, or as a separate initiative altogether.
Typically, if both documentation and training deliverables have been identified as being needed, one lends itself to the other. This means that if training materials were developed first, the content is again reused for documentation deliverables. Similarly, any documentation that is developed may be used and re-fashioned for training deliverables. Training is a necessary initiative whenever the user needs updated information, instruction on using a new product, learning a new skill, receiving instruction for certification, meeting safety standard requirements, academic requirements, and other demands. To keep costs down, reach a larger audience, many training initiatives today look to online delivery as the preferred format.
Instructor-Led, Training Plans, Online Distance Learning, Delivery,Train-the-Trainer, Online University, and Product Certification are Communication Lines' standard training product offerings.
Marcom: Marcom, defined as “marketing communications,” meets the information needs for marketing initiatives, sales, creative services, advertising goals, and sometimes corporate communication projects. The objectives for content are very different than technical documentation deliverables. The goals in marcom are to reach a targeted audience and evoke a response (i.e., make a purchase, contact the organization, etc.).
White Papers, Data Sheets, Branding Guides, Presentations, Newsletters, Website Content and Design, and Multimedia are Communication Lines' standard marcom product offerings.
Corporate Communications: Corporate communications, long associated with ‘bad news from the top’, actually is necessary on a daily basis in any organization. Corporate communication departments are responsible for producing communication pieces that advise internal audiences or external customers about a specific topic. Corporate communications, however, are more than just quick messages. Without a communication plan, no organization can survive.
The communication plan also identifies various other communication deliverables necessary to raise awareness within a community or specific part of an organization. The need for corporate communications is generally identified at the very top of an organization, and typically, corporate communication professionals report directly to the president or senior executive staff member.
Communication Plans, Annual Reports, and Employee Magazines are Communication Lines' standard corporate communications product offerings.
With a combined experience of thirty years in the consulting business, Communication Lines brings a wealth of experience to your next project with a successful track record with past clients and deliverables. Communication Lines stands ready to help you find, define, or return to your reason for being.
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